Human Performance Improvement
“Performance is about factors such as culture, mission, workflow, goals, environment, knowledge, and skills all working together to produce something that is valuable to the consumer.” (Dent & Anderson, 2000)
Are customers reporting frustration when interacting with your business? Are you losing customers and money? Are tasks not getting done or seem to be getting done by just one person? Do you have other pain points in your business that need addressing?
We understand the frustrations of losing customers and business and are dedicated to helping your business improve. At Jack Pine Learning, we look at the root causes of your pain points and develop solutions using the Human Performance Improvement model from the Association of Talent Development.
Dent, J.,Anderson, P. (2000). Fundamentals of HPI. Info-line, (9811), page 1. https://www.td.org/td-at-work/fundamentals-of-hpi